Privacy Policy

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The Little Refill Shop Privacy Policy

Our contact details 

Name: The Little Refill Shop

Address: 5 Adelaide Row, SR7 7EF

Phone Number: 0191 5819961§

E-mail: info@thelittlerefillshop.co.uk

The type of personal information we collect 

We currently collect and process the following information:

·  Personal identifiers, contacts and characteristics (for example, name and contact details), when you have subscribed to our blog or entered details on our sign up page

·  Website user statistics which are anonymised

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

·  To allow us to monitor visitor numbers to our website in order to improve our service

·  To provide you with updates from The Little Refill Shop and informative articles around our ethos and vision

We use the information that you have given us in order to keep you informed of updates regarding The Little Refill Shop and provide informative articles around our ethos and vision

We may share this information with any organisation which we have legal obligation to do so (law enforcement; government agencies)

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@thelittlerefillshop.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information 

Your information is securely stored on the GoDaddy.com cloud storage site.

We keep email addresses for 2 years. We will then dispose your information by deleting the information from our cloud storage area.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information. 

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@thelittlerefillshop.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at info@thelittlerefillshop.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:  

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk